CUSTOM SYSTEMS

Custom software,built around the business.

When existing software does not fit the way an organization actually operates, we design and build a system around its workflows. These are systems we built for specific businesses. They are not for sale. They show what we can build for yours.

Talon · Hospitality group

A booking site and an operations dashboard for a whole hospitality group.

A public booking site guests book direct, an operations dashboard across every property, role-based staff accounts, and two built-in assistants, for a multi-property, multi-brand hospitality group.

The group was paying a monthly booking platform and still running operations from spreadsheets and group texts. Guests booked through a third party, and the office rebuilt every reservation by hand.

We built a public booking site guests book direct, an internal operations dashboard with revenue, occupancy, inquiries, arrivals, and overdue flags across every property, role-based accounts for owner, manager, front desk, housekeeping, kitchen, and guide, and two built-in assistants: one for the office, one for guests. One workbook per property rolls up to a master operations view.

See more about Talon
Talon occupancy screen
Talon home screen
Talon operations dashboard
Lyric · Multi-venture owner

One private command center for six ventures and one owner.

One private command center for an owner running rentals, travel, charters, sales, and creative work at once, each venture with its own dashboard.

The owner ran each venture in its own tool. Whole-operation numbers had to be rebuilt by hand, and the boat's papers were tracked from memory.

We built one command center with a dashboard per venture: RV and trailer bookings with readiness, jobs, and stock; trips, itineraries, and profit; charter operations with compliance flags before any document lapses; a sales pipeline with a commission calculator; and the creative ventures beside the rest. Whole-operation profit, live, from a phone.

See more about Lyric
Lyric desktop dashboard
Lyric home screen on a phone
Mosaic · Boutique resort

Eleven modules on every staff phone, one login per role.

Reservations, rooms, excursions, transport, kitchen, communications, and reporting, on every staff phone with five roles.

The resort ran bookings on one platform, the kitchen on a clipboard, transport in a chat thread, and the owner reconstructed each day from three spreadsheets. Group and wedding bookings touched every system by hand.

We built the full booking lifecycle, a live room board, excursions with capacity and guest lists, kitchen and dietary reports generated from check-ins, airport transport, branded email through the resort's own Gmail with automated sequences, group and wedding coordination, and ten-plus reports. Five roles, each seeing only what its job needs, on a progressive web app that works when the wifi drops.

See more about Mosaic
Mosaic home screen
Mosaic room board
Beacon · Multi-site operator

Every property, every unit, one operational layer.

Properties, units, onboarding, revenue, team coordination, and document generation in one command center, with an optional assistant named Sage.

The operator had data siloed across files and teams, weekly hours compiling location reports, onboarding handled through email and memory, and revenue visibility delayed by days.

We built a command center for the whole portfolio: properties, units, and accounts in one system, onboarding that triggers notifications, tasks, and compliance tracking from a single entry, revenue by location and period, team coordination, document generation, and an optional assistant named Sage that answers questions about the operation in plain English.

See more about Beacon
Beacon home screen with the Sage assistant

Custom Software, Built Around the Business

Every system above started with an operation that did not fit the software available to it. We mapped how the business actually ran, then designed and built a system around those workflows. The same process is available for yours.

Built around your workflows

Your roles, your phases, your documents, your language. Nothing bent to fit a template, and nothing you do not use taking up the screen.

Yours, managed by us

The system runs in your own accounts. You own the data and the deployment. We host, maintain, update, and support it for you.

Launched in phases

Owner walkthrough, per-role training, and a rollout that starts where the pain is and expands venture by venture, property by property, location by location.

How a Custom Build Works

Four steps from the first conversation to a live system.

01

Discovery

We map the operation: the people, the roles, the records, the documents you send, the money, and where the current tools fall short.

02

Design

A scope and a working prototype you can click through, shaped to the way the business runs. You decide what stays, what goes, and what comes later.

03

Build

We build it, brand it, load your data, connect payments, email, and accounts, and test every screen per role on desk and phone.

04

Launch

Owner walkthrough, staff training by role, and a phased rollout. Then we run it for you, with hosting, updates, and support in the monthly.

What You Get

Every custom project is scoped individually. These are the parts every one of them includes.

Frequently Asked Questions

When the way it operates does not match any of the ready-to-run platforms. More than one kind of venture under one owner, a workflow the industry software does not have, or roles and documents that are particular to the business. If a platform fits, we will point you at it first.
No. Each was designed and built for one organization and is shown here as an example of our work. If your operation needs something similar, we scope and build it around your business.
It depends on scope. The systems above ranged from a couple of weeks to a phased rollout over a season. Discovery sets the timeline before anything is built.
Individually, after discovery, based on the scope we agree on. There is no fixed price on this page because no two custom systems are the same. Start the conversation and we will scope it with you.
You do. It runs in your own accounts, the data and the deployment are yours, and we manage it for you under a monthly that covers hosting, updates, and support.
Yes. Several of our platforms began as custom builds, and a custom build can start from the closest platform and be reshaped around your operation.
START A CUSTOM BUILD

Need something built around the way your business actually works?

Tell us how your operation runs and what does not fit. Every custom project is scoped individually.

START THE CONVERSATIONBOOK A CALL

Prefer email? tammy@mindpalacehypno.com