SOVA

Your Customers Answered.
Your Team, Uninterrupted.

SOVA handles customer inquiries around the clock via web chat and SMS — trained on your business data, with three-tier escalation intelligence that knows when to involve your team. Full conversation history, agent takeover dashboard, and Twilio SMS built in. Monitor everything from your phone.

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WHAT SOVA DOES

Customer Support That Works While You Don't.

24/7 COVERAGE

Customers get answers around the clock. After hours, weekends, holidays. Always on.

TRAINED ON YOUR DATA

SOVA reads your knowledge base from Google Sheets — locations, pricing, policies, FAQs. Answers are specific to your operation, not generic. Real permit lookups. Real ticket searches.

THREE-TIER ESCALATION

Fast-track intercepts for urgent requests. Keyword flagging for sensitive topics. Graceful AI-to-human handoff with full conversation context. Your team only sees what needs a person.

AGENT DASHBOARD

Live conversation queue with takeover, bulk operations, and FAQ management. Agents see flagged conversations, step in with context, and hand back to AI when done.

SMS & WEB CHAT

Customers reach SOVA through Twilio SMS or a web chat widget on your site. Same AI, same knowledge base, same escalation rules across both channels.

PRODUCTION SECURITY

JWT authentication, five-tier rate limiting, Twilio signature validation, input sanitization, and SQL injection detection. Firestore-backed conversation storage with fallback.

THE STAFF SIDE OF SOVA

Where your team picks up.

SOVA office staff inbox showing conversation queue with after-hours mode and active conversations
Office Staff Inbox
THE DIFFERENCE

What Changes When Your Customers Always Get an Answer?

WITHOUT SOVA

Missed calls and unanswered emails
Staff interrupted by repetitive questions
Customers waiting until business hours
Conversations lost across channels
Hiring for a role a system could handle

WITH SOVA

Every inquiry answered instantly
Staff handles only what requires a human
24/7 coverage including holidays
Every conversation logged and searchable
One platform replaces a full support hire

DEPLOYMENT

How You Get Started.

01

CONSULTATION

We map your customer touchpoints, common questions, and escalation criteria.

02

CUSTOMIZE & TRAIN

SOVA is trained on your business — your policies, your FAQs, your tone. Escalation rules configured to your team structure.

03

LAUNCH

Connect to your site and phone line. Full walkthrough for your team. Customers start getting answers immediately.

INVESTMENT

One Investment. Always On.

$799
ONE-TIME — NO SUBSCRIPTIONS
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Payment plans available. 50% down to start.

FAQ

Common Questions.

What types of businesses is SOVA designed for?
Any business that receives customer inquiries — property management, parking, schools, service companies, retail. If your team spends hours answering the same questions, SOVA handles it.
What happens when SOVA can't answer a question?
SOVA escalates the conversation to your team with full context — what the customer asked, what was already discussed, and any relevant account information. Your team picks up exactly where SOVA left off.
How does SOVA learn about my business?
During setup, we train SOVA on your policies, FAQs, processes, and tone. It answers the way you would answer — specific to your operation.
Can SOVA handle SMS and web chat?
Yes. Customers can reach SOVA through text message or a chat widget on your website. Both channels feed into the same dashboard.
How long does deployment take?
Most SOVA deployments are completed within one to two weeks, including business training, channel setup, and team walkthrough.
Are payment plans available?
Yes. 50% down to start the project. Remaining 50% due at install. Payment plan option: 50% down, 25% at install, final 25% within 30 days.

See If SOVA Fits Your Operation.

A conversation about your customer volume, your team, your goals.

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